Home/FAQ – CoMo Body Oils
FAQ – CoMo Body Oils2018-11-14T11:29:11+00:00

Frequently Asked Questions

What are your accepted payment methods?2018-08-09T05:30:28+00:00

CoMo accepts Visa, Mastercard, American Express and Discover.

How much are CoMo Body Oils?2018-11-15T00:28:29+00:00

Our body oil products prices vary based on the size and type of product.

How long does it take to process my order?2018-08-09T06:16:35+00:00

Most orders take 1-3 business days to process. Every order is specially prepared and goes through our custom manufacturing and inspection process.

Once your order is shipped, your order status will be updated to shipped and you will receive a tracking number.

Certain customer orders or items take 5-7 business days to process.

Where do you ship from?2017-11-28T12:34:14+00:00

The majority of orders are shipped from Columbia, Missouri. Under certain circumstances, orders may be shipped from our alternate shipping facilities.

How much does shipping cost?2017-11-28T12:30:18+00:00

Shipping costs are displayed in your shopping cart. Be sure to add all items to your cart.

Am I required to pay taxes, customs, or duties on my order?2017-11-28T12:26:59+00:00

Customers outside of the USA are responsible for any applicable duties, taxes and other fees to your local Customs.

These fees are not included in the price you pay on our website. If necessary, we recommend you contact your country’s customs office or tax agent for specific information.

I placed my order already, can I change my shipping address?2018-08-09T05:55:33+00:00

It is your responsibility to enter the shipping address correctly during checkout. Due to the fact that we work to process your order as quickly as possible, there is a very limited amount of time to make changes to your order.

If you want to change your order, please contact us immediately after placing your order. We’ll do our very best to make the change, but we can’t guarantee that we’ll be able to do so. If your change request is not processed, you can return your order after it is delivered.

Read our exchange and return instructions here.

I have not received my package, but my tracking information says that my package was delivered. May I have a refund?2018-08-09T05:56:48+00:00

In the event a customer’s tracking information says delivery was made, we don’t offer refunds if the item is claimed to not have been received. In this situation, we suggest contacting your designated shipping company. If the package ends up getting returned back to us, we’ll contact you to either re-ship or process a refund.

I have a military address, can I order from you?2018-08-09T05:58:13+00:00

Yes, we ship to military addresses via USPS.

Read information about USPS military mail here.

How long do my CoMo Body Oils last?2018-11-15T00:36:46+00:00

It all depends on how often you use the product you ordered.

CoMo Body Oils scents will last all day long.

What is your return and exchange policy?2018-11-15T00:37:23+00:00

We’re proud to provide easy exchanges and returns within 60 days on all products that have not been opened, worn, or tampered with.

To process an exchange or return, please read our Return Policy here.

How do I track my package?2017-11-28T11:25:27+00:00

You will be emailed a shipment confirmation email and a tracking number when your order status is updated to shipped.

How long does shipping take?2018-08-09T06:14:40+00:00

Delivery times will vary depending on your location:

USA: 5-7 business days
US Territories: 5-15 business days
Canada: 7-12 business days
Australia: 10-15 business days
Other International: 10-20 business days

For more shipping and delivery information, click here.


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